Procurement Recruitment and selection, HR planning, job analysis and design. Development Development and training programs for employees and executives for continuous improvement of skills, abilities and knowledge.
Compensation Concerns employee performance evaluation and recognition system. Maintenance Retaining efficient and experienced employees through HR activities like recreation, transportation, counselling, and health benefits. Integration Considering industry relations, being up to date with labour laws and regulations so as not to encounter any negative action from the labour unions.
Importance of Line Manager: Line manager is in close contact with the employees; thus have the responsibility of interviewing suitable candidates according to the job requirement, TESCO Employee Handbook setting targets to be achieved by each individual.
Responsibilities of Line Managers at Tesco The responsibilities of line managers at Tesco include Hadjisolomou, : Ensuring each and every employee understands his…. Submit a Comment Cancel reply Your email address will not be published. Search for:. Schons Reflection. Plasma volume expansion as a primary adaptation to heat acclimation Ref no. Recent Comments. Forecasting techniques, determining plans, developing rules and procedures, and setting goals and objectives.
Recruiting, industrial relations, benefits, rewards, training and development and employment. Tesco total number of employees in was , , a 3. Tesco Annual Number of Employees , , , , , , , Tesco has reached this position through consistent focus on their four part strategy for growth: Tesco has a strong, growing core UK business offering customers excellent value, choice and convenience; Tesco aims to be as strong in non-food as it is in food; Tesco follows the customer into new areas like retailing services such as financial products Tesco Personal Finance , internet shopping Tesco.
Tesco is a multi-format business, operating hypermarkets, superstores, supermarkets and convenience stores. I run non food stock control and my boss leaves me to run it how I see fit. I don't know of any recent changes, but I remember being told that I would only be paid time and a half for overtime whereas other members of staff would be paid double time as they had been there before they decided to change it.
Doesn't seem fair really, but what can you do? Now all overtime is single rate for new employees. Sunday is still time and a half. However, they used to pay a "Saturday Premium", this has long been removed.
This was in the days when Saturday was seen in the same way Sundays were almost, I guess to encourage staff to work Saturday when the majority worked in the weekdays. As Sunday becomes more like any other day of the week for the retail industry, it's likely the sunday premium may go too.
I know all the changes are agreed by the Unions though. I think your comment is rubbish , i have worked for tesco for 7 years i am a night line manager in a extra store , my staff are happy. Sure, they have paperwork, ordering and other managerial stuff to attend to, yet they manage to fit that around helping out on shopfloor and filling shelves just like other members of staff?
And saying that Tesco is one of the highest payers in the sector is total rubbish. Not to mention the fact I get double time on sundays, discount in Waitrose and John Lewis and an annual percentage bonus. Now, I don't want to say Tesco sucks because of this.
I'm sure there are a great many people who enjoy working there. But at my local stores, I couldn't see myself working there.
Just my opinion. The atmosphere is just dire. I'd probably still work at Waitrose if they paid me Tesco rate just because I love the people and the job as a whole. Just don't tell Waitrose that or they'll try reducing my pay ; But just to touch on the complaints issue.
TM you keep mentioning how success outweighs the complaints. That maybe true, but it doesn't mean you can ignore the complaints. Just because on a whole people are happy to shop with Tesco, doesn't mean everyone is happy.
The reason you don't see people praising Tesco's good service is because it's a service people expect from you. However, when people find something wrong, they are going to moan. It's a fact of life, and one which as a buisness Tesco and Waitrose when people complain needs to address to ensure it doesn't happen again. It's no good telling people who complain, "well it's not like that in my store.
They don't want to be fobbed off with some fact that the majority of Tesco customers are happy and satisfied. Resolving a complaint well can be the difference between someone deciding to shop with you again and deciding to vent their frustration on the web, and never shopping there again. I work on the Customer Service Desk at Waitrose and have seen this proven a fair couple of times.
Resolve an issue a customer has quickly and without fuss and their usual response is "that's ok, these things happen. However, fail to resolve the issue or having them have to wait around for someone to answer there query and you'll often never see them again. But of course, this is only the people who genuinely have a complaint.
But we won't go in there. I hope to hear you're responses to these comments TM, and hope they aren't as derogatory as some comments I have seen typed here. S This would be so much easier on a forum don't you think? Just so much easier to read replies on those, rather than like this.
JazzyC, Before branding other peoples comments "total rubbish" please read them a little more carefully. I know that Tesco has one of the best benefits package, including hourly rate. I did only only think that the hourly rate was the best, and is certainly one of the highest compared to the other major brands.
A manager's key role is not to actually fill the shelves, just as it wouldn't be desirable for let's say, a checkout manager to sit on a till all day. However, from time to time, a manager will need to perform any job within the operation in line with the needs of the business that day. The manager's in most Tescos do work, filling up or whatever, on the shopfloor, but in my expereince the operation will not run smoothly if the manager has got his head stuck down an aisle all day. In fact, the company has made many changes within the business to enable more staff, including managers to spend more time on the shopfloor.
Tesco is number one, and continues to strongly hold that postition because we give customers what they want. If Tesco did only deliver mediocre service, then it wouldn't have come from a weaker postion in the past, behind the other brands, to the number one spot, with no signs of slipping. I'm not suggesting that individual customer complaints should be ignored because the majority are happy with the service, in fact customer feedback forms a large part of our business plan across all stores.
Also, just to clarify, the comments I post here are my own view from the perspective of an employee of Tesco. The content of your post implies I'm almost responding official to actual customers of Tesco in my posts, specifically in your references that I am "fobbing customers off" etc. TM: Tesco is not number one in any measure except for size and profit. Tesco is number one at extracting the most money from the customer - not something to boast about really is it?
Believe it or not TM but customers don't really care about how many stores you have in your chain or about how much money you made last year - thats what shareholders care about. For customers the best supermarket is obviously the one that provides the best quality food, the best service and the best prices.
That certainly isn't the overpriced Tesco according to industry magazine The Grocer and in the experiences of many on here Tesco consistently fails in service as well. We haven't had a food quality debate yet but the the prices and quality of fruit and veg at Tesco's in London compared to larger busy Turkish grocers, market stalls and the German discount storessuch as Aldi is staggering in our and everyone we know's experience.
Thats why my local Turkish grocer has loads of top quality low priced fruit and veg and Tesco express stores have a very small section - after all who in their right mind would consistently pay more for less? TC, you really like to distort the facts and ommit information dont't you? Can you show me where The Grocer magazine makes the reference "overpriced Tesco". I can show everyone this though from that same magazine I've had the misfortune of going into an Aldi once, what an awful expereince.
Cheap and nasty food, no staff anywhere and 2 checkouts open with a queue literally down the aisle. Asda has a very poor product range compared to Tesco, and I certainly don't think the quality is anything special. Even if Asda was cheaper, I'd rather spend a few more pence, and have a better range and quality of product. In my opinion Tesco has the best balance between price and quality.
Trying to make some silly comparision between "London Tesco's" hmmm small area!! Do you really think most people would want to shop at these places? Why shop at 10 different places when you can go to one. The supermarket industry magazine's Grocer 33 Survey compared the price of 33 products across eight retailers on a weekly basis for a year. In June The Grocer named Asda winner of its annual "cheapest basket" award for the seventh year in succession.
Tesco Manager, Firstly we note elsewhere you are quick to claim offence from others but openly comment offensively yourself. Perhaps you don't intend to be so aggressive but the tone of your comments are often in that vein. If this is something you could look to moify we would be grateful. Back on topic you actually proved my point, best supermarket is measured by reference to profit and voted by financiers and et al as you mentioned.
Profit is of no concern to customers and just shows we are paying too much at Tesco needlessly. But it is clear that Tesco seems to always fail to be cheapest yet advertises as if it is - I mean "If every little helps" just shop at Asda! Obviously I recognise you don't represent the official response of Tesco. Lets face it the official response of Tesco wouldn't be so quick to take offence at something said. Now that was me being personal.
I realise that there are indeed managers and stores that give excellent service. But you're not going to hear about them because this is a complaint site not a praise site.
As almost every person knows and says, "it's good to have a rant and a moan every now and then". People vent their frustration on sites such as these because they need a good moan.
The only problem I see is that TM who is apparently taking it upon himself with some back-up from Al and others to defend the store. Thats all well and good it would be an unfair fight otherwise. But this isn't about a fight. People come here to vent frustration and anger at a probably minority occurrence they had in a Tesco store.
To then receive a reply from someone saying "it's not like this in the store I work in" isn't the response they want. In fact, it most often winds a person up to the point they'll bite back.
Heck, i'm biting back now after you accused me of making personal remarks about you. And yes, I realise I am making a personal attack on you know. If a user of this site found a Tesco Manager posting on here, I don't think they want to see them defending the place by comparing their experience with the general experience. If I stumbled upon a Waitrose complaint site there no doubt is and I took it upon myself to give the view of on Waitrose Partner I wouldn't say "It's not like that.
Have you thought of calling the Branch Manager and lodging a formal complaint? If you like, I can follow it up from my branch and make enquiries my end about the problem, and get back to you hopefully by the end of the week?
I care for the business I work for and no doubt so do you. But being a bit more courteous and thinking about customer service outside of work would no doubt do a lot to help disgruntled customers feel a lot better. Having a Tesco manager posting on this site should allow customers to gain insight into the workings of Tesco.
Perhaps they could give advice on the best way to take their complaint forward? Managers and employees have knowledge of how the business works that no ordinary customer has. If you were the bridge between customers and this knowledge, Tesco's reputation would go up.
Instead, all I can see happening and this is a generalised view of your posts to date is you're not helping the customer, but merely finding any fault in their argument. And to someone who is posting on this site remember they are often frustrated it appears you're making an attack on them and their opinion.
Something anyone would fight back from. Now I have lost my trail of thought throughout typing this. And no doubt you'll post more comments on this site. But may I just give you on piece of advice. If you don't like what you're reading, don't come here. It isn't you're job to defend Tesco. And even if it were, defending it on a site like this will only worsen the situation. As you often point out your branch doesn't have these complaints, so all I can say is continue doing the job your doing, as you're obviously doing it well enough to please the customers in your store.
But, if you are going to continue to visit here, be aware that not every Tesco branch is as good as yours. As much as a large business wants to have the same standards store to store, its down to the workers of their store to work to them standards. I will defend the Tesco where I think they deserve to be defended. It's definitely not my job since I no longer work there, but work for one of their competitors.
However, I will also back-up the posters to this site if I believe that Tesco have been in the wrong. I do try and take a balanced view and stance in my comments, although I know I fail at doing so more often than not. You'll probably find more comments from me that back Tesco up because I have worked there and know what staff have to put up with on a day to day basis.
Had I not had this experience I probably wouldn't have hung around this site. Correct me if I'm wrong, but I think Waitrose staff or partners, whatever, get a bonus related to the companies profits each year? It would therefore be in the individual's interest to do the absolute best they can for their customers. Your attitude towards customer complaints shows this, the fact that you are willing to do some of this in your own time as well.
Tesco staff however, get bugger all except maybe a free buffet when the profits are announced. They get a few vouchers to spend in Tesco naturally at Christmas and that's pretty much it. They get paid the same regardless. Perhaps if Tesco as a company made thier staff feel in someway responsible for their success and part of the bigger picture which makes it possible, as Waitrose seem to do, they would be more inclined to go the extra mile.
It doesn't necessarily need to be in terms of financial rewards, just some way of saying thank you and making staff feel appreciated would help. I recognise that saying "it doesn't happen in my store" isn't exactly what a customer wants to hear. However, there seems to be an attitude on this site that once a complaint has been made then it must be the same in every store. This may not be the intention but it's definitely the way it comes across sometimes.
Perhaps that's why TM and myself feel the need to point out that it doesn't happen everywhere. Of course there are some stores better than others, as I suspect there are in any retailer. Perhaps TM and myself have had the fortune of only experiencing the better ones. Tesco-Complaint: Your post yet again displays blatant misleading information.
What's all that about Grocer awards? They haven't even been held yet. You seem to think that Tesco is most popular for some other reason that people PREFER to shop there and we give customers what they want more than the other brands.
Well, no, the views are just your own, and the tiny tiny proportion of people that go out of their way to complain on here or maybe elsewhere. Because you despise Tesco so much, you are in denial about how much the rest of the country actually loves the place.
SO arrogant to think that your opinion is the only right one over everyone else's. You often make statements like "Tesco gives bad service", which suggest that across the board Tesco does this everywhere all the time. How come the Tesco is busier????? Unless you can come up with some factual and verifiable comments, don't bother replying to my post.
For the amount of customers Tesco serves each week the amount of complaints is comparatively LOW. Obviously not all customers will complain directly to the company so we won't hear every single complaint that people have.
Tesco will always try to meet the needs of it's customer's and this is the reason they are very successful. There is no argument here; Tesco is the most popular supermarket. The majority of people have a choice of where to shop. So if you are NOT forced to shop at Tesco, why keep complaining about something if you don;t have to be a customer. Tesco's rivals were once more successful about 15 years ago. So how did Tesco turn this around? By giving bad service? There are Tesco employed security guards and agency guards.
So if they are agency guards, your question needs to be directed at the particular company that has the contract with Tesco. To say all guards are black is untrue.
Having black security guards is not unique to Tesco. I've seen a higher percentage of black guards in most other sectors too. Why is this a problem for you? I saw this point earlier on this page, so to paraphrase: "Tesco has a better product range than Asda. Quite honestly, I can say that in terms of choice, Asda has all our local West Yorkshire Tescos beat. And while I'm here, I've got to stress that I am a bit miffed at our benefits system.
I've not even qualified for my free shares yet. And this is despite me working for an incredibly busy PI department for two Christmas's now! It's going to be close to the third Christmas before I start earning what I deserve. If I'm still there that is! I've visited many Asda's and the choice is not as good as Tesco. That's for food and also non-food. Perhaps your particular local Asda has something that Tesco does not have, but overall the product range of Tesco is greater.
Broadly speaking, the product ranges of the major supermarkets are largely homogenous. It is worth noting that Asda are stronger in the north than the south, with Tesco being stronger in the South. If a large Extra and a large Wal-Mart Supercentre opened next to each other the main points of differentiation would be superficial details such as the staff uniforms, own brand labels, etc. Range would be virtually identical.
There is very little difference in product range. That is for Food and also for Non-Food. Asda is still ahead of Tesco on clothing , but there is no clear winner overall. But this is still a distraction from the central debate about the quality of the jobs at Tesco. Looking at my post from earlier in the week, before we talk about Tesco having the best pay in the sector, we should remember that Tesco are 97th out of the FTSE share index companies for pay, with only William Hill and Next paying their staff less.
We should also note that J. So much for saying that Tesco staff are the best paid. I think Tesco Manager is right.
Over time the plan is to make Sunday another day of the week. This is especially important with the opening of the new Express Stores, some of which can trade all day on a Sunday, raising costs if staff are paid generous overtime rates. PI Guy is also making an interesting point. Some people can wait up to two years to receive their generous benefits package. Even then, the package is not all that it seems.
The two main share incentive schemes at Tesco create a financial disincentive to staff leaving the business. Even when PI guy finally get paid what he deserves he may find he has to give some of it back if he moves somewhere that pays better.
The share save scheme ties employees to either three or five year contracts. This can lead to generous profits. A tidy profit. But the benefits of this scheme fall disproportionately to the highest paid employees at the company. Under the old scheme, staff received a percentage of their annual pay in shares.
They were then free to sell these immediately if they wished, or keep them as an investment. Under the new scheme staff still have a proportion of their wages allocated to them. But the staff do not own the shares for another year.
Again the benefits of this scheme fall disproportionately on higher paid employees than checkout staff. They would have to wait a year to get any access to this money, which would be lost if they left the company if they left within a year.
The obvious counter to this point is that the Store Manager is simply being awarded for the greater responsibility which their job role entails, which is true. Both employees pay tax, reducing the Net worth of the bonus, but the checkout operator is quite likely to be on benefits e.
They are also the largest private sector employer in the UK. A substantial proportion of these employees are amongst the worst paid in the country. It is worth noting that Tesco make heavy use of outsourced call centre staff and cleaners again, amongst the worst paid sectors of the economy and as outsourced employees paid less than directly employed staff.
Tesco also employee a lot of agency security guards, another low paid sector of the economy, as agency staff they have no job security.
So what is the significance of staff being low paid? There is a direct correlation between poverty which I think is a reasonable term to use when staff earn so little as to qualify for benefits and poor health. So statistically the staff earning the low wages are more likely to suffer ill health.
This is then compounded by the fact that Tesco will not pay sick pay until someone has been off sick for three days. So the worst paid employees are encouraged to come in to work when they are sick. And if they take time off sick too often which statistically they, are more likely to do then they will be in serious danger of being fired. Again, there is an obvious counter to the question of why it is appropriate to stop paying sick pay for the first three days and to have a system that expedites the dismissal of staff who are persistently absent from work.
The retail industry has a very high rate of staff turnover, combined with the issue of absenteeism, this can be very expensive for business. But what is the root cause of these problems? The pay in the retail sector is a dismal carrot. If staff benefits were improved it is highly likely that motivation, attendance and staff turnover would improve. This would then feed forward into customer service standards and productivity levels. TM frequently argues that if customer service were that bad, customers would vote with their feet and leave.
This is an interesting point to debate in other strands on this blog. One thing that does happen is that Tesco staff frequently do vote with their feet and move on to other jobs, hence the high rates of staff turnover which are common at Tesco and across the retail industry overall.
Maybe a greater focus on the Carrot would be worth considering? Some excellent points there business teacher. If I may add one: I think that lower paid staff are less likely to go the extra mile to make a customer's experience excellent rather than ordinary. I've certainly come across a lot of the "I don't get paid enough to do that" attitude. Of course there are exceptions to this and some people love their job for what it is and not what it adds to the bank balance at the end of the month.
Personally I think I'm somewhere in the middle, although it probably depends on the day I'm having! Oh, and I'd agree that Asda and Tesco have pretty much the same range.
The non-food ranges are slightly different as Asda seem to manage to offer more than a similar size Tesco store as far as I have seen. Asda also have those cherry muffins. Can't get enough of those. Every Asda I've been to had a lower standard of non-food than the average Tesco Extra.
Perhaps business teacher does not know "what good looks like"! How much a company pays it's staff is irrelevant of how much profit it makes. The retail sector pays what it does.
Whether it is in a Tesco or anywhere else. It's all roughly the same. The wages are fair for what the job entails. They are basic jobs and do not need any formal qualifications. PS I agree with the general feeling that Asda is better and is cheaper. Personally I cant goto Asda since I moved down south.
I can choose Tesco or Sainsbury's and after trying both I now stick to Sainsbury's as Tesco is plain greedy and also it disgusts me that Tesco throw away so much food everyday - more than other stpores who happily reduce them so as not to have too much wasted food. Africa is starving but for Tesco its better to throw away food. It makes me sick to see the huge clear bin bags of pastries and bread which the small tescos throw out everyday. All this debate on whether Asda or Tesco is the cheaper.
In fact you all would be the first to complain when Tesco does anything to save money, what about you lot. Anyway, I have enough money not to allow a few pence saving dictate where I can shop. Perhaps, if the small amount you may or may not save by shopping at Asda is so important you should consider not paying for the luxury of an internet connection.
TM, I've got to give us that. Tesco's non-food range is second to none. PI guy, West Yorks. What does good look like? An interesting philosophical question, which we could address in a number of ways.
I will return to the point of range, product lines, non-food etc later, but for the moment, I will try to address the question of the quality of retail work in general and Tesco jobs in specific. Tescp Day time staff can be rostered between the hours of 7am and 11pm and must receive their roster 1 week in advance and a tesco staff handbook of 4 hours per shift.
If you are not satisfied with the outcome of the investigation into your complaint, you have a right to appeal and subsequently refer the matter to the appropriate third-party e. As a member of Mandate Tesco staff handbook Union you are entitled to terms and conditions which have been negotiated on your behalf by your colleagues on the union national negotiating team.
Importance of Line Manager: You should familiarise yourself with the agreed disciplinary procedures, consult your Local Tesco staff handbook. You should consult with your local union representatives for further information in relation to the agreed jandbook bonus scheme. In the tesco staff handbook that your roster is not displayed in accordance with the above, you have the right to work the roster last displayed which gives you your requisite notice.
This is the first that worked! Directing Motivating towards goal achievement by boosting morale on individual and stqff level. You have a right to appeal any decision taken against you and should advise your Local Representative of your intention to do so.
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