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For customers. Existing account Start by getting access to your company's existing Smart Account. Submit request. Unified CM should be configured to route all calls to the Unity Connection subscriber node first. If the subscriber server is unavailable or all the ports of the subscriber are busy, then calls are routed to the publisher node.
Both trunks are part of the same route group and assigned to the same route list, and the trunks within the route group are ordered using a top-down trunk distribution algorithm.
This approach allows Unified CM to control the preference of the Unity Connection server node selection during both normal and failover operation. The DAGs are deployed according to Microsoft recommendations. Unity Connection also supports connecting to a client access server CAS array for high availability.
This section does not cover Microsoft Exchange high availability deployment. To use the licensed features on Unity Connection, valid licenses for the features must be available within the customer's Cisco Smart Software Manager licensing account, and Unity Connection must communicate with the Cisco Smart Software Manager service to access and use the licenses.
Cisco Smart Software Manager provides web-based centralized, simplified, and enterprise-wide management of user-based licensing. Unified CM is configured to route all calls to the Unity Connection subscriber server first. If all ports are busy or if the subscriber server is unavailable, then calls are routed to the publisher.
When sizing Unity Connection, consider the following aspects:. For more information on Unity Connection scaling, see the Sizing chapter. Before deploying the unified messaging architecture, ensure that:. The deployment of centralized messaging starts with the Unity Connection cluster installation followed by further provisioning and configuration.
To deploy centralized unified messaging with Cisco Unity Connection, perform the following tasks in the order listed here:. Provision the Unity Connection Cluster. Enable Single Inbox. Enable Visual Voicemail. Note Only non-default and other configuration field values are specified in this document. If a field configuration value is not mentioned, then the default value should be assumed.
When clustering Unity Connection server nodes, one server is designated as the publisher server in the server pair while the other server is designated as the subscriber server. The publisher server is the first to be installed, and it publishes the database and message store, replicating this information to the other subscriber server in the cluster.
Once the software is installed, the subscriber server node subscribes to the publisher to obtain a copy of the database and message store. During installation, Unity Connection automatically creates:. Note Optionally, the Unity Connection cluster can be deployed manually. Once the publisher node installation completes, repeat the process for the subscriber node deploy the OVA on the VMWare host and manually installing the Unity Connection package.
This section provides an overview of the tasks required to integrate Unified CM with Unity Connection. First, confirm that an application user is configured to match the Unity Connection system administrator account username and password. For example, administrator. Assuming the system administrator account names and passwords are the same for Unified CM and Unity Connection, this account is already configured.
Next, add new Unity Connection application servers for both publisher and subscriber nodes as shown in Table Enter the IP address of the Unity Connection server.
Select the application user that matches the Unity Connection system administrator account. Failure to align these authentication rules can result in PIN synchronization errors and login failures, and might require administrator intervention.
For more details on certificate management, refer to the Security chapter. As far as media and signaling encryption is concerned, this guide assumes they are not used and instead non-secure SIP trunks are implemented between Unified CM and Unity Connection server nodes. Table lists the SIP trunk security profile settings. The overall trunk state is considered to be "in service" when at least one node receives a response other than a or from a least one destination address.
Table lists the SIP trunk settings. Enter the device pool for Unity Connection. See the Call Control chapter. This ensures that outbound calls using the SIP trunk do not require intra-cluster control signaling between Unified CM call processing subscribers.
This ensures that the redirecting Information Element, the first redirecting number, and the call forward reason are sent and accepted as a part of incoming messages.
Unity Connection uses the first redirecting number to answer the call. This ensures that the redirecting Information Element, the first redirecting number, and the call forward reason are sent and accepted as a part of outgoing messages. See Table See the SIP Profile section. The route group distribution algorithm should be set to the Top Down trunk selection method. Create a separate route pattern for the voicemail pilot number pointing to the Unity Connection route list created above.
This number must match the voicemail pilot number. Table shows the route pattern configuration example. The voicemail pilot number designates the directory number that users dial to access voice messages.
Unified CM automatically dials the voicemail pilot number when a user presses the Messages button on an IP endpoint. A single voicemail pilot number is created for all three sites.
Table shows the voicemail pilot configuration example. Table Voicemail Pilot Example. Make this the default Voice Mail Pilot for the system.
Voicemail users located at remote sites can check their messages from the PSTN by dialing the voicemail access number from their own DID range. A separate translation pattern is created to translate the voicemail PSTN access number to the voicemail pilot number.
Table 6 shows the translation pattern configuration for the voicemail pilot. Additional translation patterns would be created for other remote sites. A voicemail profile is assigned to each user's phone line on all endpoint devices and Extension Mobility profiles.
The profile enables users to press the Messages button on an endpoint for one-touch access to the voicemail system.
If Unity Connection is integrated with a single phone system, we recommend using the default voicemail profile. During the initial provisioning of a line on an endpoint device, the default voicemail profile None is assigned to the directory number. For the users who do not require voicemail access, no voicemail profile is assigned to their endpoint lines. Table shows the settings for the voicemail profile configuration example.
Table Voicemail Profile Example. Make this the default Voice Mail Profile for the System. Table Unity Connection Services Status. After activating services on both publisher and subscriber Unity Connection server nodes, confirm that the subscriber node can connect to the publisher node. This provides a simple integration model with each Unity Connection cluster dedicated to a Unified CM cluster.
While SIP trunks are configured on the Unified CM for interconnectivity into the Unity Connection cluster, voicemail ports are used for capacity and licensing purposes on the Unity Connection system. This section discusses design considerations, capacity planning, and configuration settings of the voicemail ports. From PCM linear, the recording is encoded in the system-level recording audio codec system-wide setting in Unity Connection Administration.
In this section, we refer to the audio codec that is negotiated between the calling device and Unity Connection as the line codec , and the audio codec that is set as the system-level recording audio codec as the recording codec.
Supported recording codecs system-level recording audio codecs :. Because transcoding is inherent in every connection, there is little difference in system impact when the line codec differs from the recording codec. For example, using G. However, the iLBC or G. Consequently, a Unity Connection server can support only half as many G.
For this example topology, the system recording codec is left at default G. The supported line codes are set to G. Using this default configuration, the users located at the same site of Unity Connection will use G mu-law. Use of the G. For more information on the number of voice ports supported for each platform overlay when using G.
You must enable OAuth with refresh tokens on the system and configure the Unified CM publisher node as the authorization Authz server. Table Authz Server Settings. This setting defines the display name for the Authz server. This setting determines the port used to communicate with the Authz server. This is the user name Unity Connection uses to sign in to the Authz server.
This is the password Unity Connection uses to sign in to the Authz server. This setting determines whether Unity Connection validates the certificate received from the Authz server. Click Save to create the Authz server and synchronize keys. Table shows the Phone System settings. Table Phone System Settings. Phone system enables TRAP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications.
Unity Connection uses the extension to detect and reject new-message notifications that are sent to a device such as a mobile phone and that the device forwards back to Unity Connection because the device did not answer. If the call loop is not detected and rejected, the call creates a new voice message for the user and triggers Unity Connection to send a new-message notification call to the device. Unity Connection places outgoing calls for example, setting MWIs as needed through the phone system.
The port group allows the system to restrict and specify which Unified CM servers the Unity Connection server will accept SIP messages from, and the order and preference that the Unity Connection servers will use to route outbound calls to the Unified CM servers.
Table provides the port group settings. Table Port Group Settings. The SIP server configured for Order 0 will have higher preference. The SIP server configured for Order 1 will have lower preference. Each Unity Connection server in a cluster must have voice messaging ports designated for the following dial-in function in case either server has an outage:.
Further, each Unity Connection server must have voice messaging ports designated for the following dial-out functions:. As discussed in the previous section, ports will be either incoming or outgoing ports. Table shows a voicemail port allocation configuration example, and Table provides the configuration template for answer port configuration. Unity Connection Automatically creates the port name. Choose the Cisco Unity Connection subscriber node first, and similarly add ports for the Unity Connection publisher node.
This setting designates the port for answering the call. This setting designates the port for notifying users of messages. This setting designates the port for sending MWI on and off requests. The configuration shown in the Table should also be used to create voicemail dial out ports.
For telephone user interface or voice user interface access to Unity Connection voice messages, numeric passwords PINs are still authenticated against the Unity Connection database. The administrator account must be created in the Active Directory that Unity Connection will use to access the sub-tree specified in the user search base. We recommend using an account dedicated to Unity Connection, with minimum permissions set to "read" all user objects in the search base and with a password set to never expire.
Unity Connection integrates with Active Directory to enable importing of user information. Integrating Unity Connection with an Active Directory provides several benefits:. Category Music. This app can Use your location Access your Internet connection and act as a server.
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